Returns & Exchanges

At NCF Living, we want you to be completely satisfied with your furniture purchase. If your new pieces aren't the perfect fit for your home, our straightforward return policy ensures a smooth resolution within 14 days of delivery.

Return Process

• 1.
  Notify Our Team

  Contact our customer service department via email or phone within 14 days of receiving your order to initiate a return request and obtain a Return Authorization number.

• 2.
  Prepare for Collection

  Ensure all furniture items are disassembled and repackaged in their original protective wrapping to prevent any damage during the transit back to our warehouse.

• 3.
  Schedule Pickup

  Once your request is approved, our logistics team will coordinate a convenient collection date with you, or you can arrange to drop the items off at one of our regional distribution centers.

• 4.
  Quality Check and Refund

  After our specialists inspect the returned goods to confirm they are in original condition, we will process your full refund minus any applicable collection fees to your original payment method.